Last updated: August 6, 2025
Website: https://vndoro.com
At Vndoro, we sell digital game keys that are delivered automatically to your email immediately after purchase. Because of the nature of digital goods, we have specific guidelines regarding refunds and returns to ensure fairness and transparency.
- Digital Product Policy
All products sold on Vndoro.com are digital goods (game keys or subscriptions) and are delivered instantly via email. Once a product key is issued and viewed, it is considered used and non-refundable. - Refund Eligibility
We offer refunds only under the following conditions:
The game key was not delivered due to a system error.
The key is invalid or not working, and it has not been activated or shared.
The game key is for the wrong platform, and you contacted us before using it.
To request a refund, you must contact us within 48 hours of purchase at contact@vndoro.com, providing:
Your order number
A screenshot of the error (if applicable)
A short explanation of the issue
We reserve the right to investigate each case before issuing a refund.
- Non-Refundable Situations
We do not offer refunds in the following cases:
You changed your mind after receiving the key
The game is not compatible with your system
The key was already activated
The issue is with your gaming account or platform, not the key itself
- Chargebacks
Initiating a chargeback without first contacting our support team is considered a violation of our policy. We encourage customers to resolve any issue directly with us by writing to contact@vndoro.com before taking such steps. - Support and Resolution
We are committed to resolving any problem as quickly as possible. If you experience any issues with your purchase, please reach out:
contact@vndoro.com
Our team is available to assist you and will respond within 1–2 business days. - Changes to This Policy
We reserve the right to update this Refund and Returns Policy at any time. Updates will be published on this page with a revised “Last updated” date.