Frequently Asked Questions
How do I receive the game I purchase?
+After your payment is successfully authorized, the digital activation code will be delivered electronically to the email address provided during checkout. Delivery is considered complete once the email has been sent.
How fast is delivery?
+Activation codes are delivered automatically following successful payment authorization. In rare cases, delivery may be subject to verification procedures.
What platforms are supported?
+Supported platforms are clearly listed on each product page. Customers are responsible for reviewing platform compatibility and region information before completing a purchase.
Can I get a refund?
+Due to the digital nature of activation codes, refunds are granted only if a code is verified as defective or if a duplicate transaction occurred. Once a valid code has been delivered, it is considered fulfilled in accordance with our Refund Policy.
Is it safe to buy from Vndoro?
+Transactions are processed through secure and authorized payment providers. Product details, including platform and region information, are displayed on each product page to support informed purchasing decisions.
What should I do if I didn’t receive my code?
+If you have not received your activation code, please check your spam or junk folder. If the email cannot be located, contact support with your order reference for assistance.
Do you offer region-free keys?
+Region availability varies by product. Each product page specifies any applicable regional restrictions. Customers are responsible for reviewing this information before purchasing.
Are there any hidden fees or subscriptions?
+No subscription services are offered. The total price is displayed before checkout, and payment is processed as a one-time transaction.
Can I send a game as a gift?
+Activation codes are delivered to the email address entered at checkout. Customers are responsible for ensuring that the correct recipient email address is provided prior to completing the order.
